Refund policy

 

Return & Exchange Policy

At Bachpan Store, we take great care in packaging and delivering our products to ensure they reach you in perfect condition. Please read our policy below carefully.

No Refunds

We do not offer monetary refunds on any orders. All sales are final.

Exchange Policy

We only offer an exchange in the following case:

  • The product received is damaged or defective due to an error on our part (e.g., manufacturing fault, wrong item sent, or damage during handling/delivery caused by us).

Conditions for Exchange

To be eligible for an exchange, the following conditions must be met:

  1. You must contact us within 24–48 hours of receiving the order.
  2. You must provide clear photos/videos of the damaged or incorrect product (including packaging) as proof.
  3. The product must be unused, in its original packaging, with all tags/accessories intact.
  4. Exchange requests will not be accepted for:
  • Change of mind
  • Wrong size/color preference (unless it was our error)
  • Damage caused by misuse after delivery
  • Items without proof of damage

How to Request an Exchange

  1. Contact our support team via [WhatsApp/Email/Phone — add your contact] within the specified time.
  2. Share your Order ID, photos/videos of the issue, and a brief description.
  3. Once approved, we will arrange a replacement of the same product (subject to availability) or a similar alternative of equal value.

Note

  • Bachpan Store reserves the right to approve or reject exchange requests based on the evidence provided.
  • Shipping charges for exchanges due to our error will be borne by Bachpan Store.